Terms & Conditions | Refunds & Cancellations

Terms & Conditions
By using ZAR JEWELS' website, you agree to our Terms and Conditions. We provide customised engraving services on jewellery, glasses, candles, and more. Due to the nature of personalisation, slight variations may occur. Customers must ensure that provided designs do not infringe on copyrights. Orders are processed only after full payment, and cancellations are allowed only before engraving begins. As all products are custom-made, we do not accept returns or exchanges unless the item is defective or incorrect due to our error. We are not responsible for shipping delays or lost packages caused by third-party carriers. All website content is owned by Zar Jewels, and customer-provided designs must have proper authorization. We collect personal information solely for order processing and do not share it with third parties. By continuing to use our services, you accept these terms. For details, contact us at zarxjewels@gmail.com.
Refund & Cancellation
Orders can only be cancelled before engraving begins. Due to the personalized nature of our products, we do not offer refunds or exchanges unless the item is defective or incorrect due to our error. If you receive a defective or incorrect item, please contact us within 7 days with photos for review.
